Privacy Policy
Last updated: November 28, 2025
1. Introduction
At Clivio ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered video search platform.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your email address and authentication credentials (if using email/password signup) or OAuth tokens (if using Google sign-in).
2.2 Video Content
We store YouTube video URLs you add to your library, along with video metadata (title, description, thumbnail), transcripts, and AI-generated embeddings. We do not host or download the actual video files.
2.3 Usage Data
We collect information about your searches, queries, and interactions with the platform to improve our services and provide personalized results. This includes search queries, timestamps accessed, and collection organization.
2.4 Technical Information
We automatically collect browser type, IP address, device information, and usage patterns through cookies and analytics tools (Google Analytics).
3. How We Use Your Information
- Provide and maintain our video search services
- Process and transcribe videos you add to your library
- Generate AI-powered search results and summaries
- Improve and personalize your experience
- Send important updates about your account and our services
- Monitor usage for billing purposes (token consumption, video limits)
- Prevent fraud and ensure platform security
- Comply with legal obligations
4. Data Storage and Security
Your data is stored securely using Supabase (PostgreSQL database) with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.
Video transcripts and embeddings are stored with row-level security, ensuring your data is isolated and accessible only to you.
5. Third-Party Services
We use the following third-party services:
- OpenAI: For transcription (Whisper) and AI-powered search/chat features
- YouTube API: To fetch video metadata and content
- Google OAuth: For authentication (if you choose to sign in with Google)
- Supabase: For database hosting and authentication
- Google Analytics: For usage analytics and website improvements
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. Your video library, searches, and collections are private and visible only to you. We may share data with service providers only as necessary to operate our platform (e.g., OpenAI for transcription).
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Export your data (video URLs, collections, search history)
- Opt-out of marketing communications
- Withdraw consent for data processing
To exercise these rights, contact us at privacy@clivio.ai
8. Data Retention
We retain your account and video data for as long as your account is active. When you delete your account, we permanently remove all your personal data, videos, transcripts, and embeddings within 30 days, except where required by law.
9. Cookies
We use essential cookies for authentication and session management, as well as analytics cookies (Google Analytics) to understand how users interact with our platform. You can control cookies through your browser settings.
10. Children's Privacy
Clivio is not intended for users under 13 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform.
12. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Email: privacy@clivio.ai
Website: https://clivio.ai